General Terms and Conditions
These Terms & Conditions (“Terms”) apply and govern your access to your use of www,princessford.com our services, products, email notifications, applications, buttons, widgets, adverts, and any other services we may render from time to time (collectively the “Services”) and any information, text, links, graphics, photos, videos, or other materials uploaded, downloaded or appearing on the Services.
By using the Services, you agree to be bound by these Terms. Accordingly, if you disagree with these Terms or any part of these thereof, you must not use the Services. You must be at least 18 years of age to access the Services. Thus, by using the Services or agreeing to these Terms, you warrant and represent to us that you are at least 18 years of age.
We may update or amend these Terms from time to time to comply with law or to meet our changing business requirements without notice to you. Any updates or amendments will be posted on www.princessford.com. By continuing to use our Services, you agree to be bound by the terms & conditions of such updates and amendments.
Please read these conditions carefully before using our Services.
- Cancellation and Returns
- the delivery of Products which are not suitable for return due to health protection or hygienic reasons if unsealed by you after delivery, or which are, after delivery, inseparably mixed with other items;
- the supply of Products made to your specifications or clearly personalized;
- a Product if we have fully performed it and you accepted when you placed your order that we could start to deliver it, and that you could not cancel it once delivery had started;
- Product Information
- Pricing and Product Availability
- losses not caused by our breach;
- indirect or consequential losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us at the time of entering into these Terms of Sale; and/or
- failure to meet any of our obligations under these Terms where such failure is due to events beyond our reasonable control.
- Intellectual Property
- Applicable Law
To use our Services, you will need to set-up a Princess Ford account through an e-mail address and a password (“PrincessFord Account”). To set-up your PrincessFord Account, please click here.You should take all necessary precautions to ensure that your password is kept confidential and secure at all times. If you have any reason to believe that your password has been compromised, you should notify us immediately.You are responsible for ensuring that the details you provide us with are correct and complete and for informing us of any changes to the information you have provided.
You agree that you will not use our Services for any fraudulent purpose, or in connection with a criminal act or omission, or other unlawful activity, or in any way that may cause or is likely to cause interruption or disruption in any way to our Services, or to constitute a nuisance or inconvenience.
We reserve the right to refuse, suspend, terminate without notice your PrincessFord Account or remove or edit contents if you are in breach of any applicable law or the terms herein.
You can place an order at anytime by sending us an e-mail from your PrincessFord Account. Your order is an offer to Princess Ford to purchase our Product. When you place an order for any of our Product, we will respond to you through an e-mail confirming receipt of your order. Please note that our confirmation e-mail is only an acknowledgement that we have received your order, and as such, does not confirm acceptance of your offer to buy the Product(s) ordered. We will only accept your offer and conclude the contract of sale for a Product ordered by you, when we dispatch the Product to you and send an e-mail confirmation to you that we have dispatched the Product to you. By using our Service, you consent to receive sales invoices electronically in your PrincessFord Account.
You can cancel your order for a Product at no cost and without giving any reason before we send our confirmation e-mail to you. Any cancellation made after we have send our confirmation e-mail to you shall only be made by way of Returns.
You must inform us of your decision to cancel or return your order by submitting your request via e-mail through our Customer Support Centre. We will communicate to you an acknowledgement of receipt by e-mail.
All Product(s) can be returned within ten (10) days of receipt of the Product(s) to Princess Ford Customer Support Center at firstname.lastname@example.org, if the Product is complete and it is in an unused and undamaged condition, in exchange for Store Credit. For wrapped or sealed Products, this means that we would only take back such Products in their unopened or unwrapped state or with an undamaged seal. Thus, Products must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. If the returned item(s) do not meet the above criteria, they shall be returned back to you and you shall not be entitled to Store Credit.
We will reimburse payments received from you for the Products returned no later than 10 days from the day on which we received the items. All reimbursement shall be made by us by way of Store Credit. We shall withhold reimbursement until we have received the Products back at our Customer Support Centre.
Please note that you will be required to send back the Products by following the instructions available on our Customer Support Centre no later than 10 days from the day in which you receive the item(s). You will have to bear the direct cost of returning the Product(s).
Cancellation or Returns does not apply to:
Please note that Store Credit never expires and can be used at anytime.
While we work to ensure that Product information on our website is correct, actual product packaging and materials may contain more and different information to that displayed on our website. All information about the Products on our website is provided for information purposes only. We recommend that you do not rely solely on the information presented on our website. Please always read labels, warnings and directions provided with the Product before use.
Our prices are exclusive of any applicable VAT.We always list availability information for our Products on the website. As we process your order, we will inform you by e-mail as soon as possible if any Products you order turns out to be unavailable and you will not be charged for those Products.
Unless otherwise stated on the website, delivery estimates are not guaranteed delivery times and should not be relied upon as such.
Sometimes, a small number of the items in our catalogue may be mispriced. We will verify pricing when processing your order and before we take payment. If we have made a mistake and a Product’s correct price is higher than the price on the website, we may either contact you before dispatch to request whether you want to buy the Product at the correct price or cancel your order. If a Product’s correct price is lower than our stated price, we will charge the lower amount and send you the Product.
When ordering our Products for delivery, you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from us, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the Products. Your privacy is important to us and we would like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities. We shall not be responsible for Products damaged in such situations.
Princess Ford does not provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information or Products that have been offered or contractually bought by you for any particular purpose. You acknowledge that such information and items may contain inaccuracies or errors to the fullest extent permitted by law.
If we breach these Terms we shall only be liable for losses which are a reasonably foreseeable consequence of such a breach, up to a maximum of the purchase price of your order. Losses are foreseeable where they could be contemplated by you and us at the time of entering into these Terms. We are not responsible for:
Our aggregate liability to you in connection with each contract shall not exceed the value of the Products ordered by you under that contract.
Please note that in all cases where we are liable to you, all refunds to you shall be by way of store credit.
When you use our Services, you agree that its contents grant no rights to you in relation to our intellectual property rights or those of our partners. All intellectual property rights relating to any of our or third-party content, branding, logos and registered and unregistered trademarks are owned by us or such third parties or their licensors.
You are not allowed to copy or reproduce, modify, redistribute, use or otherwise deal with any intellectual property rights of ours or any of our partners without our or their express written permission. By using our Services, you further agree that you are not allowed to use our Services for commercial exploitation under any circumstances.
These Terms are governed by and construed in accordance with the laws of the Federal Republic of Nigeria (with the exception of its conflict of law provisions), and the application of the United Nations Convention of Contracts for the International Sale of Goods is expressly excluded. We both agree to submit to the exclusive jurisdiction of the High Court of Lagos, which means that you may bring a claim to enforce your consumer protection rights in connection with these Terms in Lagos State only.
If you breach these Terms and we take no action, we may still be entitled to enforce our rights and remedies in such event and/or any other situation where you breach these Terms.